Skip to main content

How to Fix the Viva Web Payment Method Issue for US Customers on Shopify

Introduction

Are you a Shopify store owner struggling with Viva Payments not working for US customers? This issue can disrupt your checkout process and impact sales. Fortunately, our Checkout Rules app offers a simple solution to hide the Viva Payments method specifically for US customers. Follow these steps to resolve the problem effectively.

Step 1: Install Checkout Rules​

First, ensure that you have the Checkout Rules app installed from the Shopify App Store. If it’s already installed, you can move on to the next step.

![Install Checkout Rules]

Step 2: Create a Payment Method Customization​

Navigate to the payment method customization section within the Checkout Rules app. Click on "Create Payment Rule" to start setting up your rule.

Create Payment Rule

Step 3: Set Up the Rule​

Complete the following sections:

Title​

  • Enter a clear title for your rule, such as "Hide Viva Payment Method for US Customers."

Rule Title

Conditions​

  • Define the criteria for applying the rule.
  • Condition Type: Choose "Country."
  • Operator: Select "In the list."
  • Value: Input "US" (the country code for the United States).

Set Conditions

Actions​

  • Specify the action to be taken when the condition is met.
  • Action Type: Select "Hide Payment Method."
  • Payment Method Name: Enter the name of the Viva payment method as it appears in your store, such as "30 Place Payments, viva.com."

Set Actions

Step 4: Activate the Rule​

After setting up the rule, change its status from "Draft" to "Active" and save the rule.

Activate Rule

Conclusion

By following these steps, you can effectively hide the Viva payment method for US customers, ensuring a smoother checkout experience. The Checkout Rules app provides a flexible way to manage payment methods based on various conditions, helping you maintain control over your store’s checkout process.

For any additional help or questions, feel free to reach out to our support team. Happy selling!

Contact Support: